Privacy Policy
Welcome to Urban Hub.
Urban Hub respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Urban Hub collects, uses, stores, and protects your information when you use our website, mobile applications, and smart vending machine services (collectively referred to as the “Services”).
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
01. Company Information
Urban Hub provides smart vending machine solutions that allow users to purchase snacks, beverages, and other products using digital payments and automated vending machines.
Location
Ahmedabad, Gujarat, India
GSTIN
24ADUPR6607H2ZZ
Urban Hub
02. Information We Collect
Personal Information
We may collect personal information including:
This information may be collected when you:
03. Information Collected Automatically
When you use Urban Hub Services, we may automatically collect certain technical information to help us improve the performance and usability of our Services.
- Device type
- Browser type
- Operating system
- IP address
- Usage data
- Interaction with our website or application
Global Performance Tracking
Optimizing your experience everywhere.
04. Vending Machine Technology Access
Camera Access
Used to scan QR codes on vending machines.
Bluetooth
Used to connect your mobile device with machines.
Internet
Used to process payments and update inventory.
05. How We Use Your Information
06. Legal Basis for Processing
Urban Hub processes personal data based on the following legal bases, depending on the context:
- User consent (where required).
- Performance of a contract to provide the Services.
- Compliance with legal obligations.
- Legitimate interests such as service improvement, security, and fraud prevention.
07. Cookies and Tracking
Urban Hub may use cookies and similar technologies to improve website functionality, remember user preferences, analyze website traffic, and enhance overall user experience.
Users may disable cookies through their browser settings; however, some features of the website may not function properly without cookies enabled.
08. Sharing of Information
Urban Hub may share information with trusted third parties only when necessary to provide our services. We do not sell personal information to third parties.
Payment Gateways
Cloud Hosting
Analytics Platforms
Support Tools
09. Payment Processing
Urban Hub does not store sensitive payment information such as full card numbers, CVV codes, or banking credentials. Payments are processed securely through authorized third-party payment gateway providers. We only retain transaction references and non-sensitive payment metadata necessary for accounting and support purposes.
10. Data Security
Secure Servers
Hosted on industry-leading infrastructure.
Encryption
All data transmission is encrypted (SSL/TLS).
Access Controls
Strict internal data access protocols.
Monitoring
24/7 system monitoring for threats.
Urban Hub regularly reviews its security practices to protect against unauthorized access, alteration, disclosure, or destruction of personal information. While we take reasonable precautions, no online system can guarantee complete security.
11. Data Retention
Urban Hub retains personal information only for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and prevent fraud.
12. User Rights
Users may have rights to access, correct, delete, or restrict processing of personal data. Users may request deletion of their personal data by contacting our support team. Urban Hub will review and process requests in accordance with applicable laws.
13. Children's Privacy
Urban Hub Services are intended for users who are 18 years or older. We do not knowingly collect personal information from children under 18.
14. Third-Party Links
Our website or application may contain links to third-party services. Urban Hub is not responsible for the privacy practices of third-party services.
15. Changes to Privacy Policy
Urban Hub may update this Privacy Policy from time to time. Updated versions will be posted on this page. Continued use of our Services after updates constitutes acceptance.
16. Governing Law
This Privacy Policy shall be governed by the laws of India. Any disputes related to privacy or data protection shall fall under the jurisdiction of the courts located in Ahmedabad, Gujarat, India.