Terms & Conditions
Welcome to Urban Hub.
These Terms and Conditions (“Terms”) govern your use of the Urban Hub website, mobile applications, and smart vending machine services (collectively referred to as the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.
These Terms and Conditions apply to all users of the Urban Hub website, applications, and smart vending machine services.
If you do not agree with these Terms, you should not use our Services.
01. Company Information
Urban Hub is a smart vending machine platform that provides automated food and beverage dispensing services through connected vending machines and digital payment systems.
Location
Ahmedabad, Gujarat, India
GSTIN
24ADUPR6607H2ZZ
Urban Hub
02. Acceptance of Terms
By using our website, mobile applications, or vending machine services, you confirm that:
03. Services Provided
Browsing Products
View available items in real-time.
QR Scanning
Connect instantly to any machine.
Mobile Connect
Control machines from your device.
Secure Payments
Digital transactions with top security.
Auto Dispensing
Reliable mechanical delivery.
The availability of products may vary depending on the machine location.
04. User Eligibility
To use our Services, you must:
- Be at least 18 years of age
- Provide accurate information
- Comply with applicable laws
- Maintain account security
05. User Responsibilities
Users agree to act responsibly while using Urban Hub services. The following obligations apply:
- Do not tamper with, damage, or attempt to modify vending machines, software, or payment systems.
- Follow on-machine instructions and any posted safety or usage guidelines.
- Report faults, vandalism, or suspicious activity promptly to customer support.
- Use the website and services lawfully and do not attempt to gain unauthorized access to systems or interfere with platform operations.
Machine Usage
Users must operate the vending machines responsibly and follow all on-machine instructions. Urban Hub is not responsible for damages caused due to improper usage, vandalism, or unauthorized tampering with the machines.
06. Payment Terms
Urban Hub supports secure digital payment methods. All payments are processed through authorized providers. We do not store sensitive payment details.
07. Refund Policy
If a payment is successfully completed but the vending machine fails to dispense the selected product, the user may contact customer support within 24 hours. Urban Hub will review the transaction, investigate the issue, and issue a refund where applicable.
08. Intellectual Property
All content on the Urban Hub platform including logos, software, designs, trademarks, and technology are the intellectual property of Urban Hub. Users may not copy, reproduce, distribute, or modify any content without prior written permission.
09. Limitation of Liability
10. Governing Law
These Terms and Conditions shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the courts located in Ahmedabad, Gujarat, India.